FAQ

General Ordering & Returns

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. If you don’t see it, check your spam folder or contact us.

Can I cancel my order?
You can cancel before it ships. If it’s already in transit, you can return it once it arrives.

What is your return policy?
You have 30 days from delivery to request a refund. Items must be unused and in original packaging.

Do you offer exchanges?
Yes—contact us for a simple exchange process.

What should I do if my order arrives damaged?
Take photos and email us. We’ll replace or resolve the issue quickly.

How can I contact customer service?
Email sales@wellnessterritory.com or call +1 762-214-2594, 8 am–8 pm EST, 7 days a week.

Shipping & Delivery

How much does shipping cost?
Free across the continental U.S. For Alaska, Hawaii, or custom locations, contact us for a quote.

Where do orders ship from?
From trusted U.S. and Canadian warehouse partners (e.g., California, Oregon, Pennsylvania, Canada).

How long does shipping take?
Processing takes 1–3 business days; delivery is usually 2–6 days for in-stock items.
Brand-specific estimates:

• Almost Heaven Saunas: 1–2 weeks (4–6 weeks for flatbed)

• Dundalk LeisureCraft: 4 weeks

• Golden Designs: 1–2 weeks

• TheraSauna: 10–12 weeks

• Saunacore: 2–3 weeks

• Baltic Leisure: 3–4 weeks

What’s the typical lead time?
1–4 weeks for most products; 6–8 weeks for made-to-order or freight items.

Assembly & Installation

Do products arrive assembled?
Large-format items arrive crated and require light assembly (1–3 hours, basic tools, two people).

Do you offer installation or referrals?
We don’t install in-house but can recommend trusted contractors.

What are the electrical requirements for saunas?
Most electric heaters require a hardwired 220V, 30–40 amp circuit (licensed electrician needed).

Can I keep a sauna outdoors?
Yes—outdoor models are weather-resistant when properly maintained.

Sauna FAQs

How hot do saunas get?

• Traditional: 175°F–185°F

• Infrared: 120°F–140°F

How do I assemble the sauna?
DIY-friendly with instructions and video guides.

What’s the average cost of an outdoor sauna?
$3,000–$6,000+, depending on size, wood, and features.

What are your sauna care tips?
Wipe benches/walls with sauna-safe cleaner, avoid harsh chemicals, and inspect heaters/accessories regularly.

Cold Plunge FAQs

How cold can plunge tubs get?
As low as 37°F (3°C) with integrated chillers.

What’s the difference between 0.6 HP, 0.8 HP, and 1 HP chillers?

• 1 HP: up to 150 gal

• 0.8 HP: 120–135 gal

• 0.6 HP: up to 120 gal

How do I clean my cold plunge?
Use a non-abrasive, chemical-free cleaner. Rinse well after use.

Red Light Therapy FAQs

How does red light therapy work?
Low-level wavelengths stimulate ATP production, aiding recovery, reducing inflammation, and improving skin health.

Is it safe to use daily?
Yes—10–20 minutes per day is common.

What benefits can I expect?
Improved skin tone, pain relief, collagen boost, faster recovery, better sleep.

What’s the difference between red and near-infrared?
Red (~660nm) supports skin; near-infrared (~850nm) penetrates deeper for muscles/joints.

Hyperbaric Oxygen Chamber FAQs

What is it?
A pressurized chamber delivering pure oxygen for healing and recovery.

Soft shell vs. hard shell?

• Soft: 1.3–1.5 ATA, portable, at-home

• Hard: 2.0–3.0 ATA, clinical-grade

Do I need a prescription?
Soft chambers usually don’t; some hard chambers do.

How long are sessions?
Typically 60–90 minutes.