FAQ

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to follow your package's journey as it races to your doorstep. If you don’t see it, check your spam folder or reach out to us for assistance!

What is your return policy?

We want you to feel confident in your purchase! You have 30 days from the delivery date to initiate a return for a refund. Just ensure the items are unused and in their original packaging. Follow our simple return process, and we’ll get you sorted in no time!

How long does shipping take?

We need 1-3 business days to process the order. Then you can expect it to arrive within 2-6 business days, depending on your location. And guess what? Standard shipping is free on all orders! So gear up and get ready for your wellness journey!

What should I do if my order arrives damaged?

No worries! If your order arrives with any issues, snap a photo and send it our way. We’re here to make it right and ensure you get the quality you deserve. Just email us, and we’ll handle the rest!

Can I cancel my order?

If you need to cancel an order, reach out to us before it ships. If it’s already on its way, don’t fret! You can initiate a return once it arrives. We’re all about making your experience smooth and hassle-free!

Do you offer exchanges?

Absolutely! If you’d like to exchange an item for another product, just contact us, and we’ll guide you through the simple exchange process. Your satisfaction is our mission!

How can I contact customer service?

We’re here for you! Reach out to our dedicated customer service team via email at sales@wellnessterritory.com or call us at +1 762-214-2594. We’re ready to assist you Monday through Friday from 9:00 am to 5:00 pm EST!