Shipping policy

Welcome to Wellness Territory! We’re here to help you bring the spa experience home, and we want your order journey to be as relaxing as the products we offer. Here’s everything you need to know about our shipping process:

Key Shipping Details

• Cutoff Time: 2:00 PM EST
• Processing Time: 3-10 business days (Monday to Friday)
• Delivery Time: 7-10 business days after shipment (Monday to Friday)
• Estimated Total: about 2 to 4 weeks (10 to 20 business days) from the order date
• Shipping Costs: Free shipping within the continental United States
• Shipping Area: the continental United States (48 contiguous states). We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Order Confirmation
After placing your order, you’ll receive a confirmation email with all your order details. If it doesn’t arrive, please check your spam folder, or reach out to us at sales@wellnessterritory.com.

Order Cutoff Time
Orders placed by 2:00 PM EST on a business day begin processing that day. Orders received after this time begin processing the following business day.

Processing Time
We carefully prepare each order within 3-10 business days (Monday to Friday). Lead times vary by product, and we confirm your estimated delivery before your order ships.

Delivery Time
Once your order is shipped, it should arrive within 7-10 business days (Monday to Friday), depending on your location. In total, most orders arrive about 2 to 4 weeks after the order date. Shipping is free within the continental United States.

Shipping Area
We ship within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Damaged or Incorrect Orders
If anything arrives damaged or you receive an incorrect item, we’re here to help. Please email us at sales@wellnessterritory.com with a photo, and we’ll make things right.

Order Delays
In rare cases, delays can happen due to unforeseen factors. If any issues arise, we’ll keep you updated every step of the way.

Order Cancellations
If you need to cancel an order, reach out to us at sales@wellnessterritory.com before it ships. Unfortunately, once an order is dispatched, we can no longer cancel it, but you can return it once it arrives.

Thank you for choosing Wellness Territory to bring calm and rejuvenation into your life.

Do you have a question regarding the shipping process? Contact us!

Phone: +1 762-214-2594

E-Mail: sales@wellnessterritory.com

Customer Service: 
Phone: Monday - Sunday, 9:00 am - 9:00 pm EST
Email: replies within 24 hours on business days