Refund policy

At Wellness Territory, we want you to feel fully satisfied with your purchase. If you need to return or exchange an item, here’s how our friendly return process works:

Return Window
You have 30 days from the delivery date to initiate a return for a refund. Items must be unused and in original packaging with all tags intact. There’s no restocking fee, though return shipping costs are the customer’s responsibility.

Step-by-Step Guide for Making a Return

1. Contact Us: Send an email to sales@wellnessterritory.com to request a return form and the return address.
2. Prepare Your Return: Place the item(s) in the original packaging to ensure it remains in perfect condition.
3. Ship Your Return: Follow the instructions in the return form and use a trackable shipping method. Keep your tracking number until we confirm receipt.
4. Receive Your Refund: Once we’ve received and inspected your return, we’ll process your refund within up to 7 business days. You’ll receive an email notification as soon as it’s completed.

Refund Processing Time
After your return is received and inspected, we’ll process your refund within up to 7 business days. You’ll receive a confirmation email when your refund is completed, and the funds will be credited back to your original payment method.

Exchanges
If you’d like to exchange an item for another scent or product, just contact us at sales@wellnessterritory.com, and we’ll guide you through the simple exchange process.

Received Damaged or Incorrect Items?
If your order arrives with any issues, don’t worry—we’re here to make it right. Just send a photo and details to sales@wellnessterritory.com, and we’ll take care of the rest.

Order Cancellations
To cancel an order before it ships, please email sales@wellnessterritory.com. If it’s already on its way, you can initiate a return once it arrives.

Thank you for trusting Wellness Territory to bring serenity and spa quality into your life.